AVEX PILOTSTUDIES Logo

Privacy Policy

Last updated: June 2025

1. Introduction

AVEX PILOTSTUDIES ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, online bookstore, and mobile applications.

This policy is compliant with the Protection of Personal Information Act, 2013 (POPIA) of the Republic of South Africa and other applicable data protection legislation.

2. Information We Collect

We only collect personal information that you voluntarily provide and that is necessary for the core functionality of our service:

  • Register for an account (name, email address, phone number)
  • Place an order (billing and shipping addresses, payment information)
  • Contact our support team (communication content)

We do not collect IP addresses, device information, browsing behaviour, location data, or any other automatically gathered personal information. We only store what you explicitly provide to us.

3. How We Use Your Information

We use your personal information strictly for the core functionality of our service:

  • Processing and fulfilling your orders
  • Managing your account and providing customer support
  • Sending order confirmations, shipping updates, and receipts
  • Complying with legal obligations

We do not use your information for marketing, profiling, analytics, or any purpose beyond delivering the service you signed up for.

4. Legal Basis for Processing (POPIA)

Under the Protection of Personal Information Act (POPIA), we process your personal information based on one or more of the following grounds:

  • Consent: You have given clear consent for us to process your personal information for a specific purpose.
  • Contract: Processing is necessary for the performance of a contract (e.g., fulfilling your order).
  • Legal obligation: Processing is necessary to comply with South African law.
  • Legitimate interest: Processing is necessary for our legitimate business interests, provided these do not override your rights.

5. Sharing of Information

We do not sell, trade, or otherwise share your personal information with third parties, except where strictly necessary for the core functionality of our service:

  • Payment processors: To process your payments securely (they receive only the information needed to complete the transaction)
  • Shipping carriers: To deliver physical orders to your address
  • Legal requirements: When required by law, regulation, or legal process

We do not share your information with advertisers, analytics providers, or any other third parties. Your data stays with us and the essential service providers needed to fulfil your orders.

6. Cookies and Local Storage

We use only essential cookies and browser local storage to:

  • Keep you signed in to your account
  • Remember your preferences (such as dark mode)
  • Maintain your shopping cart

We do not use tracking cookies, analytics cookies, or any third-party cookies. The cookies and local storage we use are strictly functional and necessary for the app to work correctly.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit (SSL/TLS)
  • Secure storage of payment information through PCI-compliant payment processors
  • Regular security assessments and updates
  • Access controls limiting who can view personal data

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

Order and transaction records are retained for a minimum of 5 years as required by South African tax legislation. Account information is retained until you request deletion of your account.

9. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

  • Access: Request confirmation of whether we hold your personal information and obtain a copy
  • Correction: Request correction or deletion of inaccurate, irrelevant, or excessive personal information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Objection: Object to the processing of your personal information for direct marketing
  • Complaint: Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details provided below.

10. Children's Privacy

Our Service is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have a privacy-related complaint, please contact us:

You may also lodge a complaint with the Information Regulator of South Africa: